Cutting Out the Middlemen

After a previous negative experience with Orbitz and our more recent one with Expedia, I am officially declaring that I am never going to use a third party website to book a flight again. They make booking really easy, but then if you ever have an issue where you need to make a change to your booking or need to talk to a customer service representative, it's nearly impossible to get it done correctly and without waiting on hold for literally hours. Never again. Lesson learned. Consider this a commercial for not using their services.